FAQ FAQ

FAQ

All of our most common questions are listed below. If there’s anything you can’t find, feel free to contact us.

Who is Designer Bathware & do you have a retail store?

Yes, we are a long established family owned & operated business, founded in 1973 (see about us page for full company story). We currently have 2 retail stores in Melbourne & Brisbane.

Melbourne (Head Office & Warehouse)
Showroom 5, 1-9 Thomsons Road
Keilor Park   VIC  3042

Brisbane
Build & Design Centre
66 Merivale St
South Brisbane QLD 4101

Do your products have a warranty?

Absolutely, as a family owned & operated business we pride ourselves on aligning with brands that stand for the same ethos & quality assurance as us. All our suppliers offer fantastic warranties between 2years – lifetime & many are above industry standard. We have included warranty information in each item description, please refer to individual item to confirm warranty period offered.
As a company we are passionate about research & ensuring we have complete knowledge on the products that we are selling, therefore we are confident all products are manufactured to the highest standard.
All warranties stated are based on domestic use only. 

What Payment Methods do you accept?

We accept Credit Card (Visa & MasterCard), PayPal, zipay and Bank deposit.
We cannot accept payments by either Amex or Diners.
For security reasons, please do not email your credit card details to us. We do not keep credit card information on file whatsoever and any information that is sent to us will be automatically discarded. Manual credit card payments should be processed over the phone as our customer service team enters the card information directly into the merchant facility.
Please see our privacy policy for more information here:  

What are your delivery charges?

Delivery charges will vary depending on product size & weight. We do offer free shipping on standard items above $500.00, however some items will require specialised delivery services, if this is the case, then there will be a note in the product description advising you if this product falls under this category. 
To discuss delivery fees with our team, please email sales@designerbathware.com.au. You can be assured that we strive to keep any shipping costs to a minimum, however please take into consideration that some purchases under $150 may incur a shipping fee from our supplier. 

What Delivery options do you offer:

Due to the nature of the product being delivery, all bulky items will be sent with our freight provider (Mainfreight), they will require a person at home to accept & sign for delivery. All bulky items will be delivered curb-side only & will not be taken inside the home. We will leave your contact number with our freight provider, whom will make contact to arrange delivery.
All small items will be delivered by Australia Post.

What are your delivery lead times?

Deliveries will take place Monday – Friday during normal business hours, excluding public holidays. 
All goods will despatch our warehouse within 7 working days from order confirmation. 
For Courier deliveries, the estimated delivery times from despatch are:
Melbourne: 1-3 business days
Sydney & Adelaide: 3-5 business days
Brisbane:  5-7 business days
Perth & Tasmania: 7-10 business days
Rural Areas: 10-14 business days
**The above timeframes are indicative only** 

Can I collect my order from your warehouse?

Yes you are able to collect directly from our Keilor Park Warehouse only.
At the time of purchase, you will be required to select ‘Warehouse Collection’ at checkout.

Once all items are ready for collection, you will receive an email confirmation & phone call advising goods are ready. Depending on stock availability, please allow approx. 7 working days.

Warehouse Collection:
All goods can be collected from:
Designer Bathware
Showroom 5, 1-9 Thomsons Road
Keilor Park,  VIC, 3042
1300 080 394

Collection Times:
Monday - Friday 9am - 3pm

Do you ship outside of Australia?

At this stage, we only ship our items within Australia.

Can I leave delivery instructions?

Due to the nature of the product being delivery, all bulky items must have a person at home to receive & sign for delivery. All bulky items will be delivered curb-side only & will not be taken inside the home. We will leave your contact number with our freight provider, whom will make contact to arrange delivery. 

How can I track my order?

You will receive a shipping confirmation email from our team once your item has been booked with our freight provider. The email will contain a connote tracking number, along with the freight company whom your order will be travelling with. 

Are items always in stock?

Although all care is taken to keep our site up to date, all products displayed on this website are subject to availability. If we are notified by a supplier that a item ordered is out of stock, we will advise you via email immediately. You will then be given the option to cancel item or place on back order.

My order arrived damaged, what do I do?

All of our orders are thoroughly checked & accounted for prior to leaving our warehouse, however it is the responsibility of the recipient to inspect the product/s once received to ensure no transit damage has occurred, and/or missing parts or manufacturing faults are applicable.
Any damage or missing parts must be reported immediately within 48hours of receiving deliver. Failure to report
damage or missing parts immediately, will result in this Claim/Return not being accepted later.

What do I do if I have received the incorrect product?

If you have received items that are different to those ordered, please email our team at sales@designerbathware.com.au and we will be in touch to rectify the issue.

Can I cancel an order?

If you wish to cancel your order, please contact us as soon as possible via email sales@designerbathware.com.au OR via phone 1300 080 394. If items have already been received from our suppliers, then a 25% restocking fee may apply on these goods. A refund will be given, minus this amount. 

Can I change my order?

If for any reason you need to change your order, please contact us as soon as possible via email sales@designerbathware.com.au OR via phone 1300 080 394 . We will be happy to make amendments where possible, however If items have already been received from our suppliers, a 25% restocking fee may apply. 

Can I install my products?

All plumbing fixtures must be installed by a licensed plumber in order to retain its warranty. Any item that is not installed by a licensed plumber will have its warranty immediately voided.

How do I make a warranty claim:

Please retain all documentation and proof of purchase. Please email these documents, along with images of fault to sales@designerbathware.com.au. We will then contact supplier on your behalf and facilitate the warranty claim. In some circumstances, the supplier/manufacturer will be required to speak with you directly regarding repair/replacement.
For any warranty matters please email sales@designerbathware.com.au.