Returns Policy

Returns

We will accept all returns in accordance with Australian Consumer Law. Returns will only be accepted with proof of purchase.

All returns are subject to a 25% restocking fee, a refund will be issued once goods arrive back to Designer Bathware & have been inspected by a team member. A refund will be issued via the same payment method, minus restocking fee.

It is the customer’s responsibility & expense to arrange delivery back to Designer Bathware.


No refund will be given if:

  • Products have been installed or installation has been attempted
  • Products aren’t in original, undamaged packaging
  • Products are damaged or aren’t in sellable condition
  • Product was purchased as part of a Sale or Promotion

All returns must be made within 7 working days of receiving goods. You must immediately notify Designer Bathware on 1300 080 394 if you wish to make a return.

Strictly no returns or refunds available on custom made products (e.g. vanities made to a size and colour, custom coloured tapware or concrete basins/baths).