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Frequently Asked Questions
WELS (Water Efficiency Labelling and Standards) is the Australian government scheme that rates how water-efficient a product is, from 1 to 6 stars. A higher star rating means less water used per minute. All tapware sold in Australia must carry a WELS rating.
We stock tapware in a range of finishes including Antique Brass, Brushed Nickel, Matte Black, Brushed Brass. Each finish requires slightly different care — generally, wipe down with soapy water & a soft damp cloth. Avoid abrasive cleaners.
Yes. Under Australian law, all tapware installation must be carried out by a licensed plumber. Attempting DIY installation can void warranties and may breach local plumbing codes.
A mixer tap combines hot and cold water through a single mixer, controlled by one or two handles, allowing you to blend to your preferred temperature. Separate hot/cold sets (pillar taps) have individual outlets for each supply. Mixers are generally more convenient and water-efficient.
Our tapware comes with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by brand and product — specific terms are listed on each product page. Warranties are generally voided by improper installation, misuse, or use of incompatible cleaning products.
The Mimi range is our fantastic budget-friendly tapware collection — great quality at a accessible cost. Even better, the entire Mimi range is available for next day dispatch, so if you order before our daily cut-off, it'll be on its way to you the very next day. Perfect if you need something fast!
PVD is a high-tech coating process where a thin layer of metal is bonded to the surface of the tapware at a molecular level in a vacuum chamber. The result is an incredibly durable, scratch-resistant finish that holds its colour and shine for years. PVD-coated taps are resistant to tarnishing, corrosion, and everyday wear — making them a great long-term investment, especially in busy kitchens and bathrooms
PVD Finishes normally apply to colours like Brushed Brass Gun Metal, Brushed Nickel & Bronze
Electroplating is a process where a thin layer of metal (such as chrome or nickel) is deposited onto the tap's surface using an electric current. It's the most common finishing method in tapware and delivers a smooth, shiny, and attractive result. Electroplated finishes look fantastic and are perfectly durable for everyday use.
Electroplated finishes typically apply to Chrome. Matte Black & Antique Brass
Yes, we do! We offer free shipping on all tapware orders over $100 anywhere in Australia. For orders under $100, shipping costs will be calculated at checkout based on your location. If you have any questions about your order or delivery, don't hesitate to get in touch — we're happy to help!
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